Answer the Call - Terms of Service
Effective Date: March 17, 2025
1. Introduction
Welcome to Answer the Call, a service of Wetzel and Wetzel, LLC (collectively, “Answer the
Call,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website,
products, and services (collectively, the “Services”). By accessing, purchasing, or using any of
our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you
must discontinue your use of the Services immediately.
1.1 Modifications
We reserve the right to update or modify these Terms at any time. If we make material changes,
we will notify users through the website, email, or other reasonable means. Your continued use
of the Services after changes take effect constitutes your acceptance of the revised Terms.
1.2 Privacy Policy
Your use of our Services is also subject to our Privacy Policy, which explains how we collect,
use, and share your information. By using the Services, you consent to the collection and use of
your information in accordance with our Privacy Policy.
2. Access and Use of Services
2.1 License to Use
When you purchase access to a Service, we grant you a limited, non-exclusive, non-
transferable, revocable license to access and use the Service for personal, non-commercial
purposes. This license allows you to stream the content on a personal device but does not grant
ownership or transfer any intellectual property rights. You may not publicly display, reproduce,
distribute, sublicense, or otherwise exploit any content from the Services without our prior
written consent. We reserve the right to revoke this license at any time at our sole discretion.
2.2 Account Registration and Security
To access certain features of the Services, you may be required to create an account. When
creating an account, you agree to provide accurate, current, and complete information.
Each account is intended for a single user only. You may not share your login credentials, allow
multiple people to use your account, or access the Services using another person’s account.
You are solely responsible for maintaining the confidentiality of your credentials and for all
activity under your account.
If we detect account sharing, unauthorized access, or multiple users using a single account, we
reserve the right to suspend or terminate your access immediately without a refund. If you
believe your account has been compromised, you must notify us immediately.
We may also suspend or terminate accounts that violate these Terms, engage in unauthorized
use of the Services, or compromise the security of the platform.
2.3 Restrictions
Any use or access by anyone under the age of 13 is strictly prohibited. Additionally, you may
use our Services only if you can form a binding contract with Answer the Call, and are over the
age at which you can provide consent to data processing under the laws of your country.
You may not use the Services if doing so would violate any applicable laws or regulations in
your jurisdiction.
2.4 Service Modifications and Termination
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time,
with or without notice. We are not liable for any modifications or disruptions to your access. We
also reserve the right to remove or limit access to any content at our discretion.
We may establish general practices regarding the use of the Services, including limitations on
storage, data retention, and account activity. If an account remains inactive for an extended
period, we may terminate access without liability. We have no obligation to retain any user
content beyond the period required by law.
3. Refund Policy
Refund policies vary depending on the specific Service purchased. Refunds are not available for
accounts suspended or terminated due to violations of these Terms. If we determine that a user
is abusing the refund policy, we reserve the right to suspend or terminate their account and
deny any future refund requests.
Refund requests must be submitted via email (see Section 16) and will be reviewed on a case-
by-case basis. If approved, refunds will be issued to the original payment method, minus a 10%
processing fee to cover non-recoverable transaction and administrative costs. Refunds will be
processed within 60 days of approval.
Refunds will be granted only as outlined in this policy, to the maximum extent permitted by law.
If consumer protection laws in your jurisdiction provide additional rights beyond what is stated
here, we will comply with those legal requirements.
3.1 Answer the Call: Developing the Writer Within You
For Answer the Call: Developing the Writer Within You, users may request a refund within five
(5) days of purchase, provided that no more than three (3) lessons have been accessed.
Once the refund period has expired, no refunds will be issued for any reason, including but not
limited to dissatisfaction with the content, failure to complete the course, or inability to access
the Services due to user-related technical issues.
3.2 Monthly Group Coaching Calls
For Monthly Group Coaching Calls, refund requests must be made at least five (5) days before
the first scheduled call for the upcoming month. Refunds will not be granted for failure to attend
a call for any reason, including personal scheduling conflicts, illness, or technical difficulties on
the user’s end.
Answer the Call will set the date for the monthly coaching call and provide at least seven (7)
days’ notice. If a user is unable to attend, a recording of the session will be made available for
30 days after the call.
If Answer the Call reschedules a coaching session, it will be held within the same calendar
month whenever possible. If no call is held within the designated month due to scheduling
issues or other circumstances beyond our control, Answer the Call reserves the right to either:
1. Issue a refund for that month; or
2. Provide a credit for the next scheduled coaching session.
No refunds or credits will be issued if a session is rescheduled and held within the same
calendar month.
3.3 One-Page and Content Outline Review
Refunds for the One-Page and Content Outline Review may be requested within five (5) days of
purchase, but only if the user has not yet submitted their materials. Once materials have been
submitted for review, no refunds will be issued.
After receiving the user’s materials, Answer the Call will schedule an online review session
within 30 days. If the user is unable to attend the scheduled session for any reason, one attempt
will be made to reschedule, or a recorded review will be provided instead. If the user is still
unable to participate, Answer the Call will not be responsible for further rescheduling or
accommodations.
Users acknowledge that this service includes a single review session. No additional feedback
will be provided via email, and no revisions beyond the initial review will be included.
4. User Conduct
By accessing or using the Services, you agree to abide by the following rules to maintain a safe,
respectful, and lawful environment. Violations of these rules may result in content removal,
account suspension, termination, and/or legal action at our sole discretion.
Users may not:
● Promote, engage in, or encourage illegal activities.
● Post or share content that is threatening, harassing, defamatory, obscene, hateful, or
discriminatory.
● Violate intellectual property laws by distributing, copying, or misusing copyrighted or
proprietary content.
● Share personal or sensitive information about yourself or others.
● Post spam, self-promotion, unauthorized advertisements, or solicitations.
● Gain unauthorized access to another user’s account or interfere with the security,
performance, or functionality of the Services.
● Circumvent authentication measures, reverse-engineer technology, or tamper with the
platform.
● Impersonate another person or misrepresent your affiliation with any entity.
Certain Services may include discussion forums, community boards, or interactive features
where users can engage with each other. Users retain ownership of any content they post but
remain solely responsible for their submissions.
Answer the Call reserves the right to moderate, edit, or remove content that violates these
guidelines but is not obligated to actively monitor all activity. If you believe another user has
violated these rules, please report the issue to us (See Section 16).
5. Intellectual Property Rights
5.1 Ownership of Answer the Call Content
All videos, course materials, written content, software, lesson guides, and other materials
provided through the Services are the exclusive property of Answer the Call. By purchasing or
accessing the Services, users receive a limited, non-exclusive, non-transferable, revocable
license to use the materials for personal, non-commercial purposes only.
Users may not:
● Copy, reproduce, modify, distribute, sell, publicly display, record, or create derivative
works based on any Answer the Call content without explicit written permission.
● Download, screen record, scrape, or otherwise attempt to extract or store videos,
unauthorized course materials, or any proprietary content outside of the platform.
● Use automated tools, AI models, bots, or data mining techniques to access, copy, or
repurpose content.
● Use Answer the Call materials for commercial purposes, resale, or AI model training.
● Remove, obscure, or alter any trademark, copyright, or proprietary notices contained in
the Services.
Any unauthorized use or circumvention of security measures to access, copy, or distribute
Answer the Call content violates these Terms and may result in immediate account suspension,
termination, and legal action.
5.2 Ownership of User-Generated Content
Users retain ownership of any content they submit to user forums, community discussions, or
other interactive areas of the Services.
However, by posting content to forums or submitting content (e.g., homework, assignments) to
the course platform, users grant Answer the Call a non-exclusive, worldwide, royalty-free,
irrevocable license to display, share, and distribute their submissions within the forums and
related Services.
Users acknowledge that:
● They are solely responsible for ensuring their content does not infringe upon copyrights,
trademarks, or proprietary rights.
● Answer the Call is not responsible for protecting or enforcing the copyrights of user-
generated content.
● Any publicly shared content may be viewed, copied, or used by other users, and Answer
the Call is not liable for unauthorized use by third parties.
If you believe that any content available through the Services infringes upon your copyright, you
may send a notification under the Digital Millennium Copyright Act (DMCA) to the address
provided in Section 16. The notice must include: (1) a description of where the allegedly
infringing content is located; (2) your contact information (email, address, phone number); (3) a
statement that you have a good-faith belief that use of the material is unauthorized; and (4) a
statement that the information in your notice is accurate, and you are the copyright owner or
authorized to act on their behalf.
6. Fees and Billing
6.1 Payment Authorization and Subscriptions
By purchasing a Service, you authorize Answer the Call to charge your payment method for the
full purchase amount, including any applicable recurring subscription fees. Subscription fees will
be automatically charged at the start of each billing cycle until canceled.
If pricing changes, we will notify you in advance, and the new price will apply to future billing
cycles. Continued use of the Services after a price change constitutes acceptance of the new
rate. If you do not agree to a price change, you must cancel before the next billing cycle.
6.2 International Purchases
All fees are listed and processed in U.S. dollars (USD), unless otherwise stated. You are solely
responsible for understanding and accepting any additional costs associated with purchasing
from outside the United States, including currency conversion fees, international transaction
fees, and bank-imposed charges.
6.3 Failed Payments and Late Fees
If a payment is declined or past due, we may take any or all of the following actions:
● Suspend access to the Services until payment is received;
● Attempt to process payment multiple times within a reasonable period;
● Charge the maximum late fee permitted by law if payment remains unpaid after the due
date; and
● Forward the account to collections if a balance remains unpaid for 30 days or longer.
You are responsible for keeping your payment information current to avoid service disruptions.
6.4 Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute, your access to the Services may be
immediately revoked, and you may be permanently banned from future purchases. We reserve
the right to:
● Challenge chargebacks by providing purchase records and proof of service usage;
● Recover associated fees, including administrative and legal costs; and
● Pursue legal action or collections if necessary.
If you believe a charge was made in error, please contact us (see Section 16) before disputing
the transaction.
6.5 Taxes and Third-Party Fees
You are responsible for paying any applicable taxes, bank fees, or processing charges related
to your purchase. Answer the Call does not collect or remit international taxes, VAT, or GST
unless required by law.
6.6 Cancellation and Access Terms
If you cancel a subscription-based Service, such as the Monthly Group Coaching Calls, your
access will continue until the end of the current billing cycle (i.e., the renewal date). No refunds
will be issued for the remainder of the billing cycle. To cancel, follow the instructions provided in
your account settings or contact us (see Section 16) before the next billing cycle begins.
For Services purchased with a one-time fee, such as Answer the Call: Developing the Writer
Within You, no recurring charges apply, and access to the course content (e.g., videos) is
granted for as long as Answer the Call makes such content available. We do not guarantee
perpetual availability of the content and reserve the right to discontinue or modify access at our
discretion, subject to applicable law.
7. Disclaimer of Warranties
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED
ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS OTHERWISE EXPRESSLY
PROVIDED HEREIN, ANSWER THE CALL EXPRESSLY DISCLAIMS ALL WARRANTIES OF
ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
ANSWER THE CALL MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET YOUR
REQUIREMENTS, (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR
ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE
SERVICES WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY
PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR
OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.
8. Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT ANSWER THE CALL WILL NOT BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY
DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES
(EVEN IF ANSWER THE CALL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY
OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE
SERVICES; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES
RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR
OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH
OR FROM THE SERVICES; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR
TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON
THE SERVICES; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES. IN NO
EVENT WILL ANSWER THE CALL’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES,
LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID ANSWER THE
CALL IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR
THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE
MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE
SERVICE OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO
DISCONTINUE USE OF THE SERVICES.
9. Indemnity and Release
To the fullest extent allowed by law, you agree to defend, indemnify, and hold harmless Answer
the Call, including its affiliates, officers, directors, employees, and agents, from any claims,
losses, liabilities, damages, expenses, and costs (including reasonable attorneys’ fees) that
arise from or relate to:
● Your use or misuse of the Services;
● Any content you submit or share through the Services;
● Your breach of these Terms or violation of applicable laws; and
● Any infringement or violation of another person’s rights, including intellectual property or
privacy rights.
This indemnification obligation applies to any claims brought by third parties and survives the
termination of your account or access to the Services.
If you are a California resident, you waive the protections of California Civil Code Section 1542,
which states: “A general release does not extend to claims which the creditor does not know or
suspect to exist in his favor at the time of executing the release, which if known by him must
have materially affected his settlement with the debtor.”
Residents of other jurisdictions waive any comparable statute or doctrine that limits the scope of
this release.
10. Termination of Services
Answer the Call reserves the right to suspend or terminate your account or access to the
Services at any time, with or without notice, and for any reason, including but not limited to:
● Violation of these Terms or any applicable laws;
● Fraudulent, abusive, or illegal activity, which may also be reported to law enforcement;
● Prolonged inactivity on your account; and
● Discontinuation or modification of the Services.
Upon termination, we may immediately deactivate or delete your account, restrict future access,
and remove any associated content. We are not liable for any losses resulting from termination,
and you will not be entitled to a refund unless expressly permitted in our Refund Policy.
11. Disputes Between Users
You are solely responsible for your interactions with other users of the Services. Answer the
Call has no obligation to monitor, mediate, or resolve disputes between users and assumes no
liability for any conflicts that arise. However, we reserve the right to intervene at our discretion if
we believe it is necessary to protect the integrity of the Services.
12. Arbitration
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating
to these Terms, the Services, or your use of the Services must be resolved exclusively through
final and binding arbitration, rather than in court, except as provided below.
The arbitration will be administered by National Arbitration and Mediation (NAM) under its
Comprehensive Dispute Resolution Rules and Procedures. The arbitration will take place in
Atlanta, Georgia, unless the parties agree otherwise.
Each party will bear its own arbitration costs, including attorneys’ fees, unless:
● The arbitrator determines that one party’s claim or defense is frivolous, in which case the
arbitrator may award the prevailing party’s reasonable costs and fees, including
arbitrator fees, as permitted by NAM rules; or
● NAM’s rules or applicable law require a different allocation.
You may opt out of this arbitration agreement by sending a written request via certified mail to
the address specified in Section 16 within 30 days of accepting these Terms. Your opt-out
request must include your full name, email address, and a clear statement that you wish to opt
out of arbitration. Opting out will not affect any other provisions of these Terms.
If you reside outside the United States, you agree that arbitration will be conducted under these
Terms and U.S. law, and you waive any conflicting consumer protection rights to the extent
permitted by applicable law.
Notwithstanding the above, either party may seek injunctive relief in a court of competent
jurisdiction for matters involving intellectual property infringement or equitable remedies not
precluded by this arbitration agreement.
12.1 No Class Actions
To the fullest extent permitted by law, all disputes must be resolved on an individual basis. You
agree not to bring or participate in any class action, class arbitration, or other representative
action against Answer the Call. The arbitrator may only award relief to the individual party
bringing the claim and cannot consolidate claims or award relief to any other person.
12.2 Severability
If any portion of this arbitration clause is found to be unenforceable, the remaining provisions
will continue in full force and effect.
13. Export Controls and Restricted Use
By accessing or using the Services, you represent and warrant that:
● You are not located in, under the control of, a national of, or ordinarily resident in any
country that is subject to U.S. export control laws, trade embargoes, or economic
sanctions.
● You are not named on, owned, or controlled by anyone named on any U.S. government
prohibited, denied, unverified-party, debarment, or sanctions list (collectively,
“Sanctions Lists”).
● You will not export, re-export, or transfer the Services to any country or entity on any
Sanctions List.
● You will not use VPNs, proxies, or similar services to bypass geographic restrictions on
access to the Services.
If you or any entity controlling you are placed on a Sanctions List, you must immediately stop
using the Services.
We reserve the right to suspend or terminate access to the Services if we determine, in our sole
discretion, that providing Services to you could violate U.S. export laws or cause reputational or
commercial harm to Answer the Call.
14. Third-Party Services Disclaimer
The Services may include links to or integrations with third-party websites, applications, or
services that are not owned, controlled, or operated by Answer the Call. We do not endorse,
assume responsibility for, or guarantee the availability, accuracy, or security of any third-party
services.
Your interactions with third-party services are solely between you and the third party, and you
are responsible for reviewing their terms, policies, and practices before using them. Answer the
Call is not liable for any damages, losses, or issues arising from your use of or reliance on third-
party services.
15. General Terms
These Terms, along with our Privacy Policy, constitute the entire agreement between you and
Answer the Call regarding the Services and supersede all prior agreements. If additional terms
apply to certain features, those terms will govern in the event of a conflict.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be
limited or removed as necessary, and the remaining provisions will continue in full force and
effect. Failure to enforce any provision does not waive our right to enforce it later. Any waiver
must be in writing and signed by an authorized representative of Answer the Call.
You may not assign or transfer your rights or obligations under these Terms without our prior
written consent. We may freely assign or transfer these Terms without restriction.
To the extent permitted by law, any claim or cause of action related to the Services must be filed
within one (1) year after it arises, or it will be permanently barred.
Answer the Call will not be liable for any failure or delay in performance due to causes beyond
our reasonable control, including but not limited to natural disasters, acts of war, cyberattacks,
government actions, or internet disruptions.
These Terms are governed by the laws of the State of Georgia, United States, without regard to
conflict of law principles. Except as provided in Section 12 (Arbitration), any legal dispute that is
not subject to arbitration will be resolved exclusively in the state or federal courts located in
Georgia. You waive any objections to personal jurisdiction and venue in those courts. We may
provide notices to you via email or through notifications within the Services.
16. Contact Us
For questions about these Terms or to report a violation, please contact us at:
[PO Box 628, Flowery Branch, GA 30542]