Answer the Call - Privacy Policy
Effective Date: March 17, 2025
Last Updated: May 9, 2025
1. Introduction
Welcome to Answer the Call, a service of Wetzel and Wetzel, LLC (collectively, “Answer the Call,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”). By accessing, purchasing, or using any of our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue your use of the Services immediately.
1.1 Modifications
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you through the website, email, or other reasonable means. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Privacy Policy. Check the "Effective Date" to confirm the latest version.
1.2 Terms of Service
Your use of our Services is also subject to our Terms of Service, available on our website, which outline additional rules and obligations for accessing and using the Services.
2. Privacy Notice
We provide this notice to inform you of our data practices.
2.1 Categories Collected
We collect identifiers (e.g., name, email), financial information (e.g., billing data), internet activity (e.g., IP address), commercial information (e.g., purchase history), and user-generated content (e.g., forum posts, uploaded assignments).
2.2 Purposes
We use this information for service delivery, communication, improvement, marketing, and legal compliance.
2.3 Disclosures
We share this information with service providers, affiliates, legal entities, and analytics/advertising partners (e.g., Google Analytics), which may involve targeted advertising or data “sales” as defined by applicable law.
2.4 Your Rights
You may access, correct, delete, or obtain a portable copy of your information, and opt out of sales, targeted advertising, or profiling with significant effects, as detailed in Section 11.
3. Information We Collect
We collect various types of information to provide and improve the Services.
3.1 Information You Provide
When you register, purchase a Service, participate in user forums, upload content to the course platform, or contact us, we may collect your name, email address, billing information (e.g., credit card details, address), phone number (if provided), and user-generated content (e.g., forum posts, homework, or assignments submitted for review, which may include sensitive data such as personal narratives).
3.2 Information Collected Automatically
We use cookies and similar technologies, including Google Analytics and course platform tools, to collect data such as your IP address, device type, browser information, usage data (e.g., pages visited, time spent), general location (e.g., city/state), and course progress (e.g., videos watched, completion status).
3.3 Information from Third Parties
We may receive information from payment processors or analytics providers (e.g., Google Analytics) to process transactions or enhance the Services.
4. How We Use Your Information
We use your information for specific purposes related to the Services.
4.1 Service Delivery
We use your information to provide and administer the Services, including, but not limited to, delivering videos, scheduling calls, processing payments, tracking course progress, and reviewing uploaded content such as homework or assignments. We limit collection and use to what is adequate, relevant, and reasonably necessary for these purposes.
4.2 Communication
We use your information to communicate with you about your account, purchases, or inquiries.
4.3 Improvement
We use your information to analyze usage and improve the Site and Services through feedback and analytics.
4.4 Marketing
We may send you marketing emails, which you can withdraw at any time.
4.5 Security and Compliance
We use your information to ensure security, prevent fraud, and comply with applicable legal obligations.
4.6 Affiliate Marketing and Program Administration
We may use your information to share with affiliate partners for the purpose of enabling them to market their services to you and for the administration of our affiliate programs.
5. Legal Bases for Collecting Your Information
We collect your information based on lawful grounds.
5.1 Contract Performance
We process your information to fulfill our obligations under the Terms of Service, such as providing access to purchased Services and reviewing your submitted content.
5.2 Legitimate Interests
We process your information for our legitimate interests, including improving the Services, enhancing security, and preventing fraud, where these interests are not outweighed by your rights.
5.3 Consent
We rely on your consent for certain processing, such as sending marketing emails or handling sensitive data (see Section 8), which you may withdraw at any time.
5.4 Legal Obligations
We process your information to comply with applicable laws, such as retaining data for tax purposes or responding to legal requests.
6. How We Disclose Your Information
We may disclose your information under the following circumstances:
6.1 Service Providers
We share your information with trusted third parties (e.g., payment processors, hosting providers, and analytics services) that help us operate and improve our Services. These third parties are required to maintain confidentiality and use your information only as necessary to perform their services.
6.2 Legal Authorities
We may disclose your information if required by law, subpoena, or other legal processes, or when necessary to protect our rights, property, users, or the public.
6.3 Business Transfers
We may share your information in connection with a sale, merger, or reorganization of our business.
6.4 Public Forums
If you post content in forums, discussion boards, or other public areas, that content is publicly visible and may be accessed, shared, or used by others. You are solely responsible for ensuring your posts do not contain confidential or infringing information. We reserve the right (but have no obligation) to monitor, edit, or remove content at our discretion.
6.5 Analytics and Advertising
We use analytics partners (e.g., Google Analytics) for targeted advertising, which may be considered a “sale” under some laws. See Section 11 for opt-out options.
6.6 Affiliate Partners
We may disclose your information to our affiliate partners for marketing purposes and for the administration of our affiliate referral program.
7. Cookies and Tracking Technologies
We use cookies to support the Services.
7.1 Purpose
We employ cookies and similar technologies (e.g., Google Analytics, course platform tools) to enable essential functionality (e.g., login persistence, shopping cart), track course progress (e.g., video completion), and analyze usage to improve the Services.
7.2 Data Collected
These tools collect data such as IP addresses, page visits, and time spent on the Site.
7.3 User Control
You may disable cookies via your browser settings, but this may limit access to features (e.g., course login).
8. Sensitive Data Consent
We do not intend to collect sensitive data, such as information revealing health, ethnicity, or precise geolocation, and will not process such data without your prior, explicit consent. If you include sensitive data in uploaded content or user forums, you are responsible for its submission, and we will treat this as your affirmative consent to process it solely for delivering the Services (e.g., reviewing assignments or facilitating forum discussions).
9. Data Security
We implement reasonable industry-standard safeguards, including encryption, to protect your information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is 100% secure.
We cannot guarantee absolute security, and you are responsible for protecting your login credentials and restricting access to your account. If you believe your account has been compromised, please notify us immediately.
10. Retention of Your Information
We keep your information for as long as necessary to fulfill the purposes outlined herein or as required by applicable law. We may delete inactive account data or user content at our discretion, subject to legal obligations. Upon termination of your access under the Terms of Service, we may retain or delete your information as permitted by law or our policies.
11. Your Rights and Choices
You have options regarding your information.
11.1 Rights
You may:
● Access your personal information.
● Correct inaccuracies in your information.
● Delete your information.
● Obtain a portable copy of your information.
● Opt out of targeted advertising, data sales, or profiling that produces significant effects (e.g., automated grading decisions).
● Opt out of marketing emails via the unsubscribe link in each email.
11.2 Process
To exercise these rights, contact us. We will respond within 45 days, extendable by 45 days if necessary, and verify your identity. If we deny your request, you may appeal by replying to our response within 30 days; we will review and reply within 45 days.
11.3 Limitations
If you request deletion of forum posts or uploaded content (e.g., homework, assignments), we will remove them from our active systems where feasible. Content already made public or shared may persist beyond our control (e.g., copied by users or indexed by search engines), and complete removal may not be possible.
12. California Privacy Notice (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA). We collect, use, and disclose your information as outlined in Sections 1-5. You may request access, correction, deletion, or a portable copy of your information. You also have the right to opt out of “sales” or “sharing” of your personal information, which may include disclosures to our affiliate partners for marketing purposes or to analytics/advertising partners for targeted advertising, by contacting us. We will not discriminate against you for exercising these rights. We do not knowingly sell data of minors under 16 without consent.
13. International Privacy Practices
The Services are hosted and operated in the United States. If you access the Services from outside the U.S., your data will be transferred to and processed in the U.S., where privacy laws may differ. Contact us for inquiries about international use.
14. Third-Party Links
The Services may include links to third-party websites or services, such as payment processors or external resources. We are not responsible for the privacy practices or content of these third parties. When you use our payment processor, your financial information is collected and processed by them, not us, under their privacy policies. We encourage you to review the privacy policies of any third-party services you access.
15. Children’s Privacy
The Services are not intended for individuals under 13. We do not knowingly collect data from such individuals. If we discover data from a child under 13, we will delete it promptly.
16. Contact Us
For inquiries, requests, or complaints about this Privacy Policy, contact:
[PO Box 628, Flowery Branch, GA 30542]